Who we are

TransCold Distribution Ltd (Canada): 1460 Cliveden Ave Delta, BC, V3M 6L9 

TransCold Distribution Inc (USA): 6858 South 190th St, Kent, WA, 98032 

Our website address is: https://transcold.com

What personal data we collect and why we collect it

Contact forms 

We collect your name, email address and phone number through our contact form in order to respond to your inquiry. This information is kept indefinitely for customer service purposes, unless you request otherwise. You also have the option of contacting us directly by phone or email to avoid submitting your information online. 


Google Analytics stores cookies and collects usage data on our website to provide insight into location, language, devices used and patterns of use. View Google’s full privacy policy here or read more about how Google uses information from sites that use their services. You can opt-out of providing data to Google Analytics by installing this browser add-on

Embedded content from other websites

Articles on this site may include embedded content (e.g. Facebook posts). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

TransCold Services Ltd does not share your data with anyone. 

How long we retain your data 

If you submit an inquiry via a contact form, the inquiry and its metadata are retained indefinitely, unless requested otherwise. This is so we can coordinate an informed level of customer service.

For users that register for online ordering, we also store addresses in their user profile. All users can see or edit their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You can request that we erase any personal data we hold about you at any time. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Contact form submissions may be checked through an automated spam detection service. Content of the form is sent to orderdesk@transcold.com for a response. 

Our contact information

If you have any concern over your privacy, please contact us directly.

TransCold Distribution Ltd

1460 Cliveden Avenue Delta, BC, V3M 6L9

Email: info@transcold.com

Phone: 604-519-0600

February 28 Partial Closure

Our call centre and Canadian offices will be closed all day on February 28th to attend annual meetings. All deliveries will proceed as scheduled. American locations will not be impacted other than the call centre closure. For call centre emergencies, please contact 778-710-6325.