TransCold Web Ordering

Online ordering is suitable for all customers who would otherwise, call, fax or email their order, including: mobile vendors, restaurants, scooping parlours, grocery stores, convenience stores, food service and more.

Little girl orders ice cream

Benefits of Online Ordering

Long day? You can place your order any time, day or night. Your order will be considered received the next business day. Be aware that your regular order cut off times will still apply.

Codes and names can sometimes change or be confusing, but online you can see all product pictures and skip the fine print. You’ll also be able to view your entire product catalog and discover new flavours and products that your customers may enjoy.

No pen and paper, no problem! There’s no escaping that when you fax, phone, or even email your order, multiple copies may be made by both TransCold and yourself. Online ordering strongly deters waste.

To err is human! We strive for accuracy everywhere, but electronic order entry removes multiple potential error points and allows us to serve you better.

Can’t think what you want? You can see your full (online) order history and repeat any order. Canadian customers, click on your store name (top left) and select orders. American customers see this right away on their home screen.

Not sure how your order adds up? Online ordering gives you an instant tally.

It’s easy! Our system is designed to be simple and user friendly. We’re always happy to assist during business hours.

Payment is still made on delivery, so you can keep your current payment terms, be they cash, credit card or otherwise.

Should you encounter any difficulties or questions with online ordering, please contact us for assistance.

Here are a few things to check:

  • Are you on the correct website (Canada vs USA)?
  • Is your email address the same one you provided us with?
  • If your password does not work, try ‘Forgot Password’ to reset.
  • Take a screenshot if your issue is still occurring.